Research and insights

Resources

Dive in deeper

Engage AI is built on over 20 years of research and millions of real conversations. These resources give you a closer look at the ideas, insights and research behind it all – and how’s it’s making every call count for more.

Blog Posts:

  • Building engaged and empowered hybrid contact centers

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  • Building engaged and empowered hybrid contact centers

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  • Building engaged and empowered hybrid contact centers

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White papers:

  • COMPLEX CALLS

    Accelerating agents and AI in the post-pandemic contact center pivot

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Research:

  • What sounds beautiful is good?

    How employee vocal attractiveness affects customer’s evaluation of the voice-to-voice service encounter

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  • How (Fast) Can I Help You?

    Tone of Voice and Telephone Operator Efficiency in

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  • Voice only comms enhance empathetic accuracy

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  • How the voice persuades

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  • The 30 second sale

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