Make every call count

Unlock your team's potential with our AI-powered call center software

MEET ENGAGE AI

Make the most of
every call with the
power of Engage AI

Every call has the potential to be a great one. Engage AI helps you unlock it effortlessly. It automates admin, clears customer background noise and reads tone in real time. Post-call insights show what’s working – and what’s not – for better performance every time.

More satisfied customers. More motivated agents. More efficient calls. And more time for what matters most: human connection.

What you're up against

Manual call centre processes can waste precious seconds and skills. Supervisors miss key coaching moments. Agents scramble to talk and take notes. Speech-to-text only tells us what was said, not how it was said. And QA is more guesswork than guidance.

Half the picture. Half the coaching.
Supervisors can't give feedback on what they don't hear. And speech-to-text catches what was said but, crucially, not how it was said. Coaching moments pass by - and so does the chance to improve.

Focus. Split.
“Just a sec while I note that down. " Sound familiar? Agents toggle between talking and typing and no one can give 100% to both. Calls lose momentum, frustration builds and those notes? Often rushed, sometimes wrong.

Quality assurance. Not so reassuring
Random sampling catches a few calls, but most slip through the net. And by the time patterns show up, the moment’s gone and the insight’s as stale as the canteen croissant.

How Engage AI can help

Engage AI automates manual call centre processes and guides in real time. Supervisors can deliver better feedback, agents can focus on customers and calls stay at a standard everyone is proud of.

REAL-TIME COACHING

Read the energy. Instantly.

It's not what you say, it’s how you say it. Engage AI listens for tone on both ends of the call, picking up on voice patterns and energy shifts in real time. Agents see the live results in a fun, simple, colour-coded display – with alerts when tone changes, so they can keep the conversation on track.

And because angry sounds angry in every language, it works across them all. It’s also bias-tested to stay fair for every voice.

More empathy. Less guesswork. And no more wondering if "fine" really means fine.

WORKFLOW AUTOMATION

Make short work of long calls

Supervisors don’t need to rely on random call sampling or patchy surveys. Engage AI captures every call and flags key moments, tone shifts and trends in a clear, easy-to-use dashboard.

Coaching becomes faster, more focused and genuinely helpful – for better calls, every time.

AUTOMATED QUALITY ASSURANCE

Full picture.
Fraction of the work.

Supervisors don’t need to rely on random call sampling or patchy surveys. Engage AI captures every call and flags key moments, tone shifts and trends in a clear, easy-to-use dashboard.

Coaching becomes faster, more focused and genuinely helpful – for better calls, every time.

SPEECH ENHANCEMENT

Hear. Every.
Single. Word.

Block out the barking, blasting and background chaos. ClearSpeech technology removes unwanted noise from the customer’s end so agents can hear them first time, every time. No more “Sorry, could you repeat that?”. Just more problems solved faster and more from every second of every call.

with ClearSpeechwithout ClearSpeech

Sound demo is for illustration only. Actual experience may vary.

AGENT EXPERIENCE

Grow as you go

Engage AI supports agents in real time with personalised feedback, coaching prompts and the right nudge at the right moment. Progress is tracked, wins are recognised and yes – there are badges. And avatars. And maybe even the occasional high-five. Because when agents feel confident, every conversation gets better. And every call counts for more.

The Engage AI effect

Research on over 1.5 million real-life calls has shown that using Engage AI improves the experience for both customers and agents.

Up to 20% increase in customer satisfaction scores.

Positive tone = positive customer experiences

Up to 30% reduction in call length

Shorter calls = saved costs

50% more accurate customer sentiment data

Increased data accuracy and improved insights

70% of agents are more motivated. Bonus.

More motivation = increased wellbeing and productivity

85% of supervisors feel more connected to their teams

Better connected colleagues = improved support and teamwork

Customer stories

Hear it from the people who count

Engage AI provides immediate, actionable conversation insights to drive meaningful improvements and deliver concrete results to power our customer service.

Sabrina Lehchibi

Knowledge manager

Jabra Engage AI is one of the most effective tools I’ve seen. It takes a lot of the guesswork out of quality assurance.

Christopher McBride

Director of Contact Center Operations

Easy to set up

Here's how it works

1. Integrate with softphone

2. Installation

Install the Engage AI software on user PCs

3. Set up user management

4. Onboarding and training

We’ll guide you through it

COMPATIBILITY

Fits right in

To get started, all you need is Windows, a softphone and a headset - any headset (try ours for bonus features).

Very little configuration is required, so your team will be making calls count for more in no time. And if you prefer everything in one place, you can integrate Engage AI with your existing systems using our APIs.

Better still, our software is compatible with all leading call centre platforms. Below are just a few examples. Easy.

Ask about compatibility

Engage AI x Jabra Engage headset

Make every call count even more

Pair Engage AI with a Jabra headset and get even more from every call.

Tap your headset to control key features. Experience a 360 noise-free audio experience. See noise levels visualised in real-time. And even get nudged when your boom arm’s off.

Together, they deliver a call experience that works perfectly in sync. Because when everything connects, every call counts for more.

Find out more

PRIVACY & SECURITY

Keep your business to yourself

With Engage AI, your data stays exactly where it belongs – with you.

Engage AI Core makes sure sensitive stays safe, processed securely on your own premises. Need more AI power? Engage AI Complete brings additional cloud-based AI capabilities, protected by the highest levels of security.

Whichever version you choose, Engage AI is fully GDPR and AI Act compliant. Your data is always fully encrypted, whether it’s on the move or at rest. Plus, sensitive information gets automatically redacted from every output – for extra peace of mind.

Data privacy FAQ

Frequently asked questions

Contact Sales

Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.

Try Jabra for free

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

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Explore more

From the big thinking to the bottom line – dive into the detail below.

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Product support

It’s not just Engage AI that supports you at every step, we do too. Find user manuals, frequently asked questions, videos and more.

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