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Research and insights

Resources

Dive in deeper

Engage AI is built on over 20 years of research and millions of real conversations. These resources give you a closer look at the ideas, insights and research behind it all – and how’s it’s making every call count for more.

Blog Posts:

Building engaged and empowered hybrid contact centres
Building engaged and empowered hybrid contact centres
Building engaged and empowered hybrid contact centres

White papers:

COMPLEX CALLS
Accelerating agents and AI in the post-pandemic contact center pivot
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Research:

What sounds beautiful is good?
How employee vocal attractiveness affects customer’s evaluation of the voice-to-voice service encounter
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How (Fast) Can I Help You?
Tone of Voice and Telephone Operator Efficiency in
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How the voice persuades
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The 30 second sale
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Research and insights

Dive in deeper

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Contact Sales

Try Jabra for free

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About us

Our products

How to Buy

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Contact Sales

Try Jabra for free

Need technical support?

About us

Our products

How to Buy

Get in touch