Core plan
Gain insight into how your team and your customers sound.
$25 per user/month
| Real-time Guidance | ||
|---|---|---|
Real-time Advisor Tone Score | ✔ | ✔ |
Real-time Customer Tone Score | ✔ | ✔ |
Real-time Advisor Notifications | ✔ | ✔ |
Real-time Supervisor Notifications | ✔ | ✔ |
| Workflow Automation | ||
|---|---|---|
AI Call Summaries | - | ✔ |
Auto Call Reason Detection | - | ✔ |
Auto Call Topic Tagging | - | ✔ |
Call Resolution Detection | - | ✔ |
| Coaching & Quality Assurance | ||
|---|---|---|
Call Log | ✔ | ✔ |
Advisor Tone Call Scoring | ✔ | ✔ |
Customer Tone Call Score | ✔ | ✔ |
Customer Sentiment | ✔ | ✔ |
Search & Filtering | ✔ | ✔ |
Call Flagging | ✔ | ✔ |
| Analytics & Insights | ||
|---|---|---|
Performance Dashboard | ✔ | ✔ |
Weekly Digest | ✔ | ✔ |
Insights & Analytics | - | ✔ |
| Personalisation & Gamification | ||
|---|---|---|
Personalised Avatar | ✔ | ✔ |
Gamification Engine | ✔ | ✔ |
| Admin Controls |
|---|
| Security | ||
|---|---|---|
Locally installed application | ✔ | ✔ |
Auto PII Redaction | Not relevant | ✔ |
Single Sign-On | Available on request | Available on request |
| Integrations | ||
|---|---|---|
Softphone integration | Any softphone | Any softphone |
Headset integration | All headsets | All headsets |
Data API | Available on request | Available on request |
Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.
We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.
For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.