Helping Pittsburgh Pirate ticket sales rise above the noise

Pittsburgh Pirates ticket sales representatives make upward of 80 calls each day. That’s a lot of chatter, and the wrong equipment can exacerbate any difficulties. Pirates’ reps found themselves in this very struggle recently, plugging away with outdated, corded headsets that connected analog-style to computers and didn’t leave much to the imagination when it came to hearing neighbors’ conversations.

The sales team supports a billion-dollar business, and it needed a quality headset that could empower reps to do their jobs quicker and more efficiently, whether in the office or at home.

By turning to Jabra Evolve2 65 headsets, members of this team enjoyed a significantly more comfortable work experience. The mobile headsets passively cancel out noise on either end of the line, meaning reps and customers alike heard the conversation rather than background noise, reducing the number of interruptions and need for constant repetition. Jabra headsets integrate with RingCentral, the Pirates’ UC system of choice, and allow reps a hands-free and cord-free arrangement.