Jabra and Amazon collaborate with Fujitsu to improve call center performance

Japan’s number one IT service provider, Fujitsu are global IT superstars. With customers in 180 countries, they’re the 10th largest IT service provider in the world, With an operation that size, Fujitsu operate seven global contact centers, in multiple languages.

Recognizing the benefit of a technology partner with extensive audio technology experience, to ensure the highest possible levels of customer satisfaction and operational efficiency, Fujitsu chose Jabra headsets for their contact center employees.

When you’re operating seven contact centers, delivering the highest quality customer service, in the most efficient way, is far from easy. Especially when those contact centers are spread across the globe and operate in multiple languages.

To deliver these big ambitions, Fujitsu set out to unify and migrate their global legacy contact center systems onto the Amazon Connect platform. As well as increasing operational efficiency, the move aimed to boost the quality of customer service Fujitsu can offer, taking advantage of next generation contact center capabilities, including improved analytics, sentiment analysis, machine learning and AI.